As part of our continuous drive to improve our processes, and ultimately our service offering to you, we would like to remind you of some important aspects of our Return Policy:
1. The return of goods is subject to our sole discretion and will only be accepted back under the following conditions:-
i. The goods are faulty.
ii. The goods were incorrectly delivered by us.
iii. The request to return goods has been received within 7 days of purchase.
iv. Prior approval to return the goods has been obtained from one of the following managers/supervisors and who accordingly has issued you an official Collection Note:-
· Johannesburg –
o Lyndon VenterInternal Sales Manager
· Durban –
o Anesh TimulBranch Manager
o Donovan GoundenInternal Sales Supervisor
· Cape Town –
o Pedro Dias LoboBranch Manager
o Ralton SinclairInternal Sales Supervisor
· Port Elizabeth –
o Arno LeachBranch Manager
o Adel van RensburgBranch Administrator
v. All returned goods are in a saleable condition.
vi. The goods are accompanied by the official Collection Note.
vii. NOTE :- Our drivers, Sales Reps and stores personnel have been instructed not to accept any goods for return without a Collection Note, or which are not specified on the Collection Note.
2. Due to the direct and indirect cost involved with the handling of returns, all returns will be subject to an automatic 15% handling fee.
3. Faulty and wrongly delivered goods will not attract the handling fee.
5. Goods will not be accepted for credit if the Part Number no longer exists on our system.